FCC Affordable Connectivity Program (Pending Final Rules)

The Affordable Connectivity program is designed to expand access to broadband for low-income households. Final rules for the ACP program have not been released yet by the Federal Communications Commission, so these guidelines are subject to change. The ACP program entitles a qualifying household to receive up to $30 per month off the standard rate for Hardy Telecommunications’ Internet service offering eligible for the ACP program. A household will qualify for the ACP program if at least one member of the household:

  • Participates in the Federal Communications Commission’s Lifeline program;
  • Has a qualifying household income threshold that is at or below 200 percent of Federal Poverty Guidelines for a household of that size;
  • Receives free or reduced lunch under the Richard B. Russell National School Lunch Act or the school breakfast program under the Child Nutrition Act of 1966, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools in the 2019-20, 2020-21, or 2021-22 school year;
  • Receives assistance through the Special Supplemental Nutritional Program for Woman, Infants, and Children (WIC) established by section 17 of the Child Nutrition Act of 1996;
  • Has received a federal Pell Grant in the current award year;
  • Participates in the Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps;
  • Participates in Medicaid;
  • Qualifies for Supplemental Security Income (SSI);
  • Qualifies for Federal Public Housing Assistance (FPHA);
  • Qualifies for Veterans Pension and Survivors Benefit.

Hardy Telecommunications does not determine eligibility on a household’s behalf, and Hardy Telecommunications does not have its own approved application process. Applicants also are not allowed to self-certify. A household must interact directly with the Universal Service Administrative Company’s National Lifeline Eligibility Verifier (National Verifier) to submit verification requests. Applicants must submit verification requests and be confirmed through the USAC National Verifier to qualify for Hardy Telecommunications service through the ACP program. Applicants can submit verification requests online by visiting ACPBenefit.org and following the instructions.

Applicants also can complete a paper application and mail it with proof of eligibility to ACP Support Center, P.O. Box 7081, London, KY 40742. Applicants must complete the paperwork themselves, and it is suggested that applicants review the application and ensure that they have all required supporting documentation before mailing. You can request a paper application by calling toll-free (877) 384-2575 or by printing one from ACPBenefit.org. For faster service, applicants are urged to complete the process online at ACPBenefit.org rather than mailing an application.

Again, applicants must complete the eligibility process themselves. For assistance, applicants can contact the Affordable Connectivity Program Support Center by calling toll-free (877) 384-2575 or by email at ACPHelp@usac.org. The center is open seven days a week from 9 a.m. to 9 p.m. Eastern Time. More information is available at ACPBenefit.org under the “Help” tab.

If declared eligible, the applicant should then notify Hardy Telecommunications to complete our necessary paperwork to receive service under the ACP program.

The $30 monthly discount will be deducted from the Hardy Telecommunications bill of a qualifying household, and participating providers receive the funds directly from the Affordable Connectivity Program. Any remaining portion of the bill after the monthly discount is applied will be the responsibility of the customer. This remaining portion might vary depending on factors such as required taxes and fees, long distance telephone call charges, and TV-related charges as described below.

The ACP program has no pre-determined end date. The program may terminate at any time as determined by federal authorities. If the ACP program ends or if a household loses eligibility for the ACP program, a household will be subject to Hardy Telecommunications’ undiscounted rates and general terms and conditions if the household opts to continue receiving service from Hardy Telecommunications.

Hardy Telecommunications has one service plan eligible for the ACP discount: The Hardy OneNet Community 30 plan, currently priced at $79 per month excluding taxes and fees. Taxes and fees are in addition to the $79 basic package price. Again, any remaining portion of the bill after the monthly discount is applied will be the responsibility of the customer. This remaining portion might vary depending on factors such as required taxes and fees and long distance telephone call charges. The service currently offers broadband internet access at speeds of 30 Mbps download/15 Mbps upload and local calling under our Premium calling plan. The Hardy OneNet Community 30 plan does not include data caps on Internet access.

Eligible customers can receive broadband service supported by the ACP program from any participating provider of your choice, including participating cellular providers such as AT&T, T-Mobile, U.S. Cellular, and Verizon. You can see what participating providers are in your area by visiting ACPBenefit.org online and searching under “Companies Near Me.”

Eligible households also may transfer your ACP Program benefit to another provider, including cellular providers, at any time. The Affordable Connectivity Program is limited to one discount per household.

For more information about the Affordable Connectivity Program, visit ACPBenefit.org online.

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