FCC Emergency Broadband Benefit

The Emergency Broadband Benefit program is designed to expand access to broadband for low-income households. The EBB program entitles a qualifying household to receive up to $50 per month off the standard rate for Hardy Telecommunications’ Internet service offering eligible for the EBB program. A household will qualify for the EBB program if at least one member of the household:

  • Meets the qualifications for participation in the Lifeline program;
  • Has experienced a substantial loss of income since February 29, 2020, documented by layoff or furlough notice, application for unemployment insurance benefits, or similar documentation that is verifiable through the National Verifier or the National Lifeline Accountability Database;
  • Receives free or reduced lunch under the Richard B. Russell National School Lunch Act or the school breakfast program under the Child Nutrition Act of 1966;
  • Has received a federal Pell Grant in the current award year.

Hardy Telecommunications is not allowed to determine eligibility on a household’s behalf, and Hardy Telecommunications does not have its own approved application process. Applicants also are not allowed to self-certify. A household must interact directly with the Universal Service Administrative Company’s National Lifeline Eligibility Verifier (National Verifier) to submit verification requests. Applicants must submit verification requests and be confirmed through the USAC National Verifier to qualify for Hardy Telecommunications service through the EBB program. Applicants can submit verification requests online by visiting getemergencybroadband.org and following the instructions.

Applicants also can complete a paper application and mail it with proof of eligibility to Emergency Broadband Support Center, P.O. Box 7081, London, KY 40742. Applicants must complete the paperwork themselves, and it is suggested that applicants review the application and ensure that they have all required supporting documentation before mailing. You can request a paper application by calling toll-free (833) 511-0311 or by printing one from getemergencybroadband.org. For faster service, applicants are urged to complete the process online at getemergencybroadband.org rather than mailing an application.

Again, applicants must complete the eligibility process themselves. For assistance, applicants can contact the Emergency Broadband Benefit Program Support Center by calling toll-free (833) 511-0311 or by email at EBBHelp@usac.org. The center is open seven days a week from 9 a.m. to 9 p.m. Eastern Time. More information is available at getemergencybroadband.org under the “Help” tab.

If declared eligible, the applicant should then notify Hardy Telecommunications to complete our necessary paperwork to receive service under the EBB program.

The $50 monthly discount will be deducted from the Hardy Telecommunications bill of a qualifying household, and participating providers receive the funds directly from the Emergency Broadband Benefit Program. Any remaining portion of the bill after the monthly discount is applied will be the responsibility of the customer. This remaining portion might vary depending on factors such as required taxes and fees and long distance telephone call charges.

The EBB is a temporary program with no pre-determined end date. The program may terminate at any time as determined by federal authorities when funding is exhausted. Qualifying households will be notified when an end date is announced for the EBB program in advance of their final bill under the program. At the end of the EBB program, a household will be subject to Hardy Telecommunications’ undiscounted rates and general terms and conditions if the household opts to continue receiving service from Hardy Telecommunications.

Hardy Telecommunications has one service plan eligible for the EBB discount: The Hardy OneNet Community 30 plan, currently priced at $79 per month excluding taxes and fees. Taxes and fees are in addition to the $79 basic package price. Again, any remaining portion of the bill after the monthly discount is applied will be the responsibility of the customer. This remaining portion might vary depending on factors such as required taxes and fees and long distance telephone call charges. The service currently offers broadband internet access at speeds of 30 Mbps download/15 Mbps upload and local calling under our Premium calling plan. The Hardy OneNet Community 30 plan does not include data caps on Internet access.

Eligible customers can receive broadband service supported by the EBB program from any participating provider of your choice, including participating cellular providers such as U.S. Cellular, T-Mobile (Sprint), AT&T, and Verizon. You can see what participating providers are in your area by visiting getemergencybroadband.org online and searching under “Companies Near Me.”

Eligible households also may transfer your EBB Program benefit to another provider, including cellular providers, at any time. The Emergency Broadband Benefit Program is limited to one discount per household.

When a prospective EBB customer applies for the EBB discount with Hardy Telecommunications, we are required to collect and retain documentation signed by the customer certifying that he/she has been told much of the information above, including:

  • The EBB is a government program that reduces the customer’s broadband Internet access bill.
  • The EBB program is temporary.
  • Your household will be subject to Hardy Telecommunications’ undiscounted rates and general terms and conditions of service if they continue to receive service once the EBB program has ended.
  • Your household may obtain broadband service supported by the EBB program from any participating provider of your choosing, including participating cellular providers such as AT&T, T-Mobile, U.S. Cellular, and Verizon.
  • Your household may transfer your EBB program benefit to another provider at any time.

Customers must sign that they have read and understand the necessary EBB program information and affirmatively consent to having their Emergency Broadband Benefit discount applied to their service received from Hardy Telecommunications. Customers also must affirmatively consent to Hardy Telecommunications submitting their information to the National Lifeline Accountability Database (NLAD).

If EBB customers wish to continue receiving service from Hardy Telecommunications after the EBB program has ended, the customer must affirmatively consent to such service. Again, such service after the end of the EBB program will be at Hardy’s undiscounted rates and general terms and conditions.

For more information about the Emergency Broadband Benefit Program, visit fcc.gov/broadbandbenefit online.

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