Hardy Telecommunications participates in the federal Lifeline Assistance program which is available to qualifying low-income subscribers. Lifeline Assistance enables eligible low-income subscribers to receive flat-rate support of $5.25 per line for voice-only telephone or $9.25 per line for broadband or bundled telephone/broadband services. Only eligible consumers may enroll in the program. Each state has its own guidelines to qualify. The application and qualification process differs by state and sometimes by individual phone company. For more information, the Lifeline Support Center can be reached by mail at ACP/Lifeline Support Center, P.O. Box 9110, Wilkes-Barre, PA 18773-9100; by toll-free telephone at (800) 234-9473; and by email at LifelineSupport@usac.org.
You will save $5.25 per line for voice-only telephone or $9.25 per line for broadband or bundled telephone/broadband services on your basic monthly bill if you qualify. These benefits apply to your local telephone or bundled telephone/broadband service charges that you purchase as a flat rate service. These benefits will also cover your subscriber line charge.
To be eligible, a subscriber must either have an income that is at or below 135% of the Federal Low Income Program or participate in one of the following assistance programs: Medicaid; Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps; Supplemental Security Income (SSI); Federal Public Housing Assistance (Section 8).
Program-based Eligibility
- Federal Public Housing Assistance / Section 8
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Medicaid
- Supplemental Security Income (SSI)
- Veterans Pension and Survivor Benefit Programs
- Total household income at or below 135% of the Federal Poverty Guideline.
The program is limited to one benefit per household, consisting of either wireline or wireless telephone or bundled telephone/broadband service. The name on the application must match the name of the household member participating in the eligible program.
You will be asked to provide proof of your eligibility by providing a form signed under penalty of perjury that you receive benefits from or a copy of any dated document which verifies your participation in one of the qualifying programs listed above. Documentation can be obtained through your social worker or from the West Virginia Department of Health and Human Resources (DHHR). Proof of total household income may be required for income-based qualification. Your Lifeline benefits will take effect when proof of eligibility is received.
Certification forms may be obtained from the West Virginia Department of Health and Human Resources. Those claiming to qualify based on income must present acceptable documentation of the household income. Acceptable documentation includes: the prior year’s tax return, current income statement from an employer or paycheck stub, a Social Security statement of benefits, a Veterans Administration statement of benefits, a retirement/pension statement of benefits, an Unemployment/Workmen’s Compensation statement of benefits, federal or tribal notice letter of participation in General Assistance, a divorce decree, child support, or other official document. The program is limited to one benefit per household, consisting of either wireline or wireless telephone or bundled telephone/broadband service. Consumers who willfully make false statements in order to obtain program benefits can be punished with a fine or imprisonment or barred from the program.
Eligibility is reviewed annually. Your benefits will be discontinued when you no longer meet the eligibility requirements according to the DHHR or when proof of eligibility is not received.