Calling Features

Hardy Voice Connect is our voice mail system, made possible by the installation of a softswitch in our central office.  Voice Connect allows you to receive messages while you are on the phone with another caller or unable to answer the phone, ensuring that you won’t miss an important message. Voice  Connect lets you access messages from any location and provides you with the date and time of the call. You also can keep track of your voice mail messages online. You can configure your system so that you are alerted by email whenever a caller leaves a voice mail at your number. You can then log into the Voice Connect system via our website and listen to your voice mail message over the Internet.  Voice Connect works with multiple phones, so that you can have a call to your home number also ring a work phone and mobile phone, either simultaneously or one after another.  You’re never out of touch with Hardy Voice Connect!

The Voice Connect system will soon allow you to purchase and manage various Hardy calling features via the Internet, and have the services become active immediately on your telephone.  Purchase what you like, then manage them online.

Find Me Follow Me allows you to specify a list of numbers that are rung whenever your line is called, and an order for those numbers. Each number is rung in order (and several numbers can be rung simultaneously) until one of them answers the call, or the list is exhausted.

This service provides a way for you to configure additional numbers that will ring instead of or as well as your own number, any of which can answer the call. A pre-defined order is used to determine which numbers to ring next. Once one number has answered the call, ringing on the other configured numbers is stopped.

For example, if a caller rings your home number, when you arrive at work, Find Me Follow Me can call your office number and then your mobile phone number.  You can even set Find Me Follow Me to ring all your phones at the same time. When you are connected to the caller, the other phones stop ringing.

To subscribe to Find Me Follow Me, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To enable Find Me Follow Me:

Press *371.

To disable Find Me Follow Me:

Press *372.

This service allows you to forward all incoming calls to an alternative number,without ringing your phone first.

To subscribe to Call Forwarding All Calls, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To forward calls:

1. Press *72.

2. Listen for three beeps followed by a steady dial tone.

3. Dial the telephone number to which the calls will be forwarded and advise the party of Call Forwarding.

4. Hang up.

To cancel Call Forwarding:

Press *73, listen for three beeps and hang up.

Notes about Call Forwarding All Calls:

• If you have all three types of Call Forwarding (All Calls, Busy Line and Don’t Answer) Call Forwarding All Calls takes precedence over the other two.
• Calls forwarded to long distance telephone numbers will be charged to you.

This service allows you to forward your incoming calls to a different telephone number if the call is not answered within a specified length of time or number of rings. This service also applies to calls that cannot be connected because the line is unavailable. To subscribe to Call Forwarding Don’t Answer, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To activate:

1. Press *92.

2. Listen for three beeps followed by a steady dial tone.

3. Dial the telephone number to which calls will be forwarded and advise party of Call Forwarding.

4. If the party does not answer, or if the line is busy:

a. Repeat steps 1 and 2 immediately.

b. Listen for three beeps and a steady dial tone.

5. Hang up.

To deactivate:

1. Press *93 and listen for three beeps.

2. Hang up.

Notes about Call Forwarding Don’t Answer:

• If you have all three types of Call Forwarding (All Calls, Busy Line and Don’t Answer) Call Forwarding All Calls takes precedence over the other two.
• Calls forwarded to long distance telephone numbers will be charged to you.

This service allows you to request a trace of an offending incoming call immediately after it is received. After receiving such a call, you need to dial a special code to have the calling party’s phone number printed at Hardy’s office.

To use Call Trace:

1. After receiving the offending call,hang up.

2. Lift the receiver and listen for dial tone.

3. Press *57 and listen for announcement.

After requesting a Call Trace, you should call our office if you want the call to be investigated further. Please call before the end of the next business day.

Notes about Call Trace:

• It is important that you activate Call Trace immediately after the offending call. If you delay taking action and receive another incoming call, Call Trace will not trace the correct number. Call Trace only traces the very last number that called you.
• If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number.
• The Call Trace feature is available on all telephones. A per-use charge will be assessed for each call that you successfully trace.

Call Waiting alerts you with a beep during a phone conversation that there is a second call on the line. You may then answer the call and put the existing call on hold; answer the call and disconnect the existing call; forward the call and hold the existing call; route the call to an announcement and hold the existing call; put the call on hold and continue with the existing call; or conference the call with the existing call.

To subscribe to Call Waiting, please call our office at 304-897-9911 or 304-530-5000.

To end an existing call and answer a waiting call:

Hang up,allow the telephone to ring and then answer it.

To hold an existing call and answer a waiting call:

Depress the switchhook.

To alternate between calls:

Depress the switchhook.

To disconnect calls:

Hang up.

 

Cancel Call Waiting:

This service allows a Call Waiting subscriber to disable call waiting for an individual call, so that important calls are not interrupted.

To disable Call Waiting for the next call:

Press *70 before the call.

To disable Call Waiting during an active call:

Flash-hook and press *70 during the call.

Note about Cancel Call Waiting:

• When Call Waiting is cancelled, callers will hear a busy signal.

This service alerts you with a beep during a telephone conversation that another call is waiting to be answered. It also allows you to see the calling party’s name and/or phone number (if available) while on the existing call.

To subscribe to Caller ID with Call Waiting, please call our office at 304-897-9911 or 304-530-5000.

To end an existing call and answer a waiting call:

Hang up, allow the telephone to ring and then answer it.

To hold an existing call and answer a waiting call:

Depress the switchhook.

To alternate between calls:

Depress the switchhook.

To disconnect calls:

Hang up.

Customers may allow the display of their directory number by activating Caller ID Number Send immediately prior to making a call.

This service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To use Caller ID Number Send:

1. Press *82.

2. Listen for three beeps and a steady dial tone.

3. Make your call. For this call,your number will be made available to the person you are calling.

Note about Call ID Number Send:

•   Caller ID Number Send is available to all customers on a per-call basis at no charge.

The Conference Calling feature allows customers to have access to a meet-me conferencing system. Each user is provided a conference bridge number, moderator code and a participant code.Users start conferences by dialing into the conference bridge and entering the moderator code.Other participants can join by dialing the conference bridge and entering the participant code.To set up Conference Calling, please call our office at 304-897-9911 or 304-530-5000 for more information.

This service allows you to block your line temporarily to prevent incoming calls. Outgoing calls can still be made as normal, but incoming calls are not connected: instead,the caller hears an announcement that the subscriber is not currently accepting calls.

To enable Do Not Disturb:

Press *78.

To disableDo Not Disturb:

Press *79.

This service allows you to call a pre-designated number or emergency service when the phone is taken off hook.

To set up the Hot Line service, please call our office at 304-897-9911 or 304-530-5000.

To use the Hot Line service:

1. Lift the handset and wait. The pre-designated number will be dialed automatically.

Notes about Hot Line:

–   The pre-designated number is selected by you when you subscribe to the Hot Line service. To change this number, please contact our office.

–   Cordless phones may require pressing a “talk”  button to activate this feature.

This service allows you to define a list of numbers from which incoming calls will ring with a distinctive tone.

To subscribe to the Priority Ringing service, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access code or by logging into Hardy Voice Connect through our website at hardynet.com.

To configure Priority Ringing:

1. Press *61 and listen to the voice instructions.

2. Listen to the voice instructions which will guide you through the steps of how to:

a. Enable and disable Priority Ringing.

b. Make changes to your Priority Ringing list.

This service allows you to automatically redial the last outgoing call. The customer uses this service by dialing an access code.

To subscribe to the Repeat Dialing service, please call our office at 304-897-9911 or 304-530-5000.

To use Repeat Dialing:

1. When you receive a busy signal, hang up and then lift the receiver and listen for dial tone.

2. Press *66.

3. If the number is busy:

–    Listen for an announcement telling you the number is busy.

–    Hang up.

–    You will hear a short-short-long ring when the number is free.

–    When you lift the handset, listen for ringing.

–    Wait for an answer.

4. If the number is no longer busy:

–    Listen for ringing.

–    Wait for an answer.

To cancel Repeat Dialing:

Press *86 and listen for dial tone or an announcement.

Notes about Repeat Dialing:

–    While Repeat Dialing is activated, you may still make and receive other calls.

–    Repeat Dialing will continuously attempt to call back a busy number for 30 minutes. After 30 minutes, your request will be cancelled.

–    The Repeat Dialing feature is available on all telephones. A per-use charge will be assessed unless you notify our office that you want the feature added to your services.

This service allows you to block your line temporarily to prevent incoming calls, but to allow calls from pre-configured numbers. Outgoing calls can still be made as normal, but incoming calls from numbers that are not on your configured list are not connected; instead, the caller hears an announcement that the subscriber is not currently accepting calls.

To subscribe to the Special Call Acceptance service, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access code or by logging into Hardy Voice Connect through our website at hardynet.com.

To configure Special Call Acceptance:

Press *64 and listen to the voice instructions which will guide you through configuring your Special Call Acceptance feature.

Notes about Special Call Acceptance:

–    If you enable Special Call Acceptance, you will also enable Do Not Disturb, because Special Call Acceptance depends on Do Not Disturb to work. You must subscribe to Do Not Disturb in order for Special Call Acceptance to work.

–    Enabling and disabling Do Not Disturb will also enable and disable Special Call Acceptance.

Speed Calling- 30 Numbers allows you to call 30 pre-selected telephone numbers quickly by dialing an assigned code.

To set up the Speed Calling- 30 Numbers service, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access code or by logging into Hardy Voice Connect through our website at hardynet.com.

To configure Speed Calling – 30 Numbers:

1. Press *75.

2. Listen for three beeps and a steady dial tone.

3. Enter the desired speed calling code (20-49).

4. Dial the desired telephone number, press # or wait four seconds and then listen for three beeps and a steady dial tone.

5. Hang up.

To use Speed Calling:

Dial the desired Speed Calling code (20- 49) and then press # or wait four seconds. The assigned number will be dialed automatically.

This service allows you to add a third party to an existing telephone conversation. To subscribe to the Three-Way Calling service, please call our office at 304-897-9911 or 304-530-5000.

To set up a Three-Way Call:

1. While on an existing call, depress the switchhook and listen for three beeps followed by a steady dial tone. This places your existing call on hold.

2. Dial the third party’s telephone number.

3. After you hear ringing or after the third party answers, depress the switchhook for a three-way call.

Notes about Three-Way Calling:

–    You may privately converse with the third party as long as you wish before pressing the switchhook to establish a three-way call.

–    If the third party’s line is busy or there is no answer, hang up and allow your phone to ring. Lift handset to resume original conversation.

–    After a three-way call is established, you may depress the switchhook to drop the third party at any time.

–    The Three-Way Calling feature is available on all telephones. A per-use charge will be assessed unless you notify the telephone office that you want the feature added to your services.

This service allows you to call a pre-designated number or emergency service when the phone is taken off hook for 10 seconds.

To set up the Warm Line service, please call our office at 304-897-9911 or 304-530-5000.

To use the Warm Line service:

1. Lift the handset and wait. Within 10 seconds the pre-designated number will be dialed automatically.

2. If you do not wish to dial the pre-designated number, you may dial any other number before the 10 seconds have elapsed.

Notes about Warm Line:

–    The pre-designated number is selected by you when you subscribe to the Warm Line service. To change this number, please contact our office.

–         Cordless phones may require pressing a “talk” button to activate this feature.

Voice Mail allows unanswered or busy calls to be answered with a pre-recorded message. The calling party may then leave a message. This service eliminates the need for an answering machine and it allows you to access messages from any location. It also provides you with the date and time the calls were placed.

To subscribe to Voice Mail, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access code or by logging into Hardy Voice Connect through our website at hardynet.com.

To retrieve messages from your home phone:

Press *99.

To retrieve messages from a phone other than your home phone:

Dial 304-897-9922.

This service automatically routes incoming calls with Caller ID information marked as “Private” or “Non-Published” to an announcement which indicates that you are not accepting private calls. Note that this feature will not block calls that are marked as “Unavailable”or “Out-of-Area,” a tactic frequently used by telemarketers.

To subscribe to Anonymous Call Rejection, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To activate Anonymous Call Rejection:

1. Lift the handset and listen for dial tone.

2. Press *77.

3. Listen for a confirmation tone or an announcement indicating that Anonymous Call Rejection is activated.

4. Hang up.

To deactivate Anonymous Call Rejection:

Press *87 and listen for a tone or announcement.

This service allows you to forward your incoming calls to a different number only when your line is busy.

To subscribe to Call Forwarding Busy Line, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To activate:

1. Press *90.

2. Listen for three beeps followed by a steady dial tone.

3. Dial the telephone number to which calls will be forwarded and advise party of Call Forwarding.

4. If the party does not answer, or if the line is busy:

a. Repeat steps 1 and 2 immediately.

b. Listen for three beeps and a steady dial tone.

5. Hang up.

To deactivate:

1. Press *91 and listen for three beeps.

2. Hang up.

Notes about Call Forwarding Busy Line:

• If you have all three types of Call Forwarding (All Calls, Busy Line and Don’t Answer) Call Forwarding All Calls takes precedence over the other two.
• Calls forwarded to long distance telephone numbers will be charged to you.

This service allows you to dial a code and have a call automatically returned to the last party who called you.

To subscribe to Call Return, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access code.

To use Call Return:

1. Press *69.

2. Listen for an announcement that will tell you the phone number of the party who last called you.

3. If you wish to return the call, press 1.

4. If you do not wish to return the call, hang up.

5. If the line is busy you will hear an announcement telling you the number is busy.

Hang up the handset. You will hear a short-short-long ring when the line is free. Your call will automatically be made when you lift the handset.

To cancel Call Return:

Press *87 and listen for tone or announcement.

Notes about Call Return:

• There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received.
• The Call Return feature is available on all telephones. A per-use charge will be assessed unless you notify our office that you want the feature added to your monthly services.

This service allows you to transfer an existing call to a third party. To subscribe to Call Transfer, please call our office at 304-897-9911 or 304-530-5000.

To transfer a call:

1. While on an existing call, depress the switchhook and listen for three beeps followed by a steady dial tone. The existing call is now on hold.

2. You now have three options:

a. Dial the third party’s telephone number, wait for ringing, then hang up.

b. Dial the third party’s telephone number, wait for ringing, wait for the third party to answer, advise of transfer and then hang up.

c. Dial the third party’s telephone number, wait for ringing, wait for the party to answer, advise of transfer, depress the switchhook for three-way call, then hang up.

3. If the telephone number of the third party is busy or the third party does not answer, depress the switchhook twice to reconnect the first call.

Notes about Call Transfer:

• If one party hangs up during a three-way call, a two-way call can continue.
• Calls transferred to a long distance number will be charged to you.

Caller ID displays the name and number (if available) of the incoming caller on the subscriber’s telephone (if the subscriber’s phone has a Caller Display Screen or Caller Display Unit).

To subscribe to Caller ID, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be enabled and disabled through your telephone using the following access codes.

To enable Caller ID:

Press *65.

To disable Caller ID:

Press *85.

Customers (both those subscribed to Caller ID and those not subscribed to Caller ID) may prevent the display of their directory number by activating Caller ID Number Block immediately prior to making a call.

This service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To use Caller ID Number Block:

1. Press *67.

2. Listen for dial tone.

3. Make your call. For this call,your phone number will not be made available to the person you are calling.

Notes about Caller ID Number Block:

• Caller ID Number Block will not be provided on calls originating from public or semi-public telephones. Caller ID Block does not work on calls to “0” or to “911”.
• Caller ID Number Block is available to all customers on a per-call basis at no charge.

This service allows a Call Waiting subscriber to disable call waiting for an individual call, so that important calls are not interrupted.

To disable Call Waiting for the next call:

Press *70 before the call.

To disable Call Waiting during an active call:

Flash-hook and press *70 during the call.

Note about Cancel Call Waiting:

• When Call Waiting is cancelled, callers will hear a busy signal.

Distinctive Ringing allows you to have up to three telephone numbers with unique ringing patterns. If you have the Call Waiting feature, you will have unique Call Waiting tones as well.

To set up Distinctive Ringing, please call our office at 304-897-9911 or 304-530-5000.

Your Distinctive Ringing numbers will ring as follows:

• Main number – One long ring/tone.
• Second number -Two short rings/tones.
• Third number – A short-long-short ringing pattern/tone.

This service forwards calls from your line to an alternative number only if the dialed number is unavailable; for example,if the telephone is unplugged or loses power.

To subscribe to Fixed Call Forwarding, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To activate:

Press *76.

To deactivate:

Press *73, listen for three beeps and hang up.

Only want certain important callers to be forwarded? Need to be away from home but don’t want to miss calls from certain people? Preferred Call Forwarding is the answer. This feature allows you to create a list of up to six phone numbers from which calls will be forwarded. When a call arrives from a number on your list, the call is forwarded. All others ring your phone normally.

This service allows you to create a list of up to six phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

To set up the Selective Call Screening service, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access code or by logging into Hardy Voice Connect through our website at hardynet.com.

To configure Selective Call Screening:

Press *60 and listen to the voice instructions which will guide you through configuring your Special Call Acceptance feature.

To add the last incoming caller to your Call Screening List (even if you do not know the party’s number):

1. Hang up.

2. Lift the receiver and listen for dial tone.

3. Press *60 and listen for instructions.

4. Press #01#

Speed Calling- 8 Numbers allows you to call eight pre-selected telephone numbers quickly by dialing an assigned code.

To set up the Speed Calling- 8 Numbers service, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access code or by logging into Hardy Voice Connect through our website at hardynet.com.

To configure Speed Calling – 8 Numbers:

1. Press *74.

2. Listen for three beeps and a steady dial tone.

3. Enter the desired speed calling code (2- 9).

4. Dial the desired telephone number, press # or wait four seconds and then listen for three beeps and a steady dial tone.

5. Hang up.

To use Speed Calling:

Dial the desired Speed Calling code (2-9) and then press # or wait four seconds. The assigned number will be dialed automatically.

This service will block calls from automated call lists.

To subscribe to the Telemarketer Block service, please call our office at 304-897-9911 or 304-530-5000.

This service allows you to prevent long distance calls from being made from your telephone line. It can be overridden on a per-call basis by dialing a special access code plus your PIN. Incoming and local calls are not affected by activation of this feature.

To subscribe to Toll Control with PIN Override, please call our office at 304-897-9911 or 304-530-5000.

To make a Toll Call (or override the Toll Control Restriction):

1. Lift the receiver and listen for dial tone.

2. Dial a normal toll call.

3. If the call does not require a PIN, the call will proceed normally. If the call requires a PIN, you will hear a beep followed by steady dial tone. Enter your PIN. If PIN is correct then the call will proceed.

To change your PIN:

1. Lift the receiver and listen for a steady dial tone.

2. Press *12.

3. Listen for three beeps followed by a steady dial tone.

4. Dial the old PIN, followed by # (or wait 4 seconds).

5. Listen for three beeps followed by dial tone.

6. Dial the new PIN, followed by # (or wait 4 seconds). Your PIN can be from one to six digits.

7. Listen for three beeps followed by a steady dial tone. Your PIN is now changed.

If you forget or lose your PIN, please contact our office to obtain it.

This service allows you to activate and deactivate your assigned Call Forwarding features from a remote location.

To subscribe to Remote Activation of Call Forwarding, please call our office at 304-897-9911 or 304-530-5000.

After you subscribe, this service can be configured, enabled and disabled through your telephone using the following access codes or by logging into Hardy Voice Connect through our website at hardynet.com.

To remotely activate your Call Forwarding service:

1. From any phone, dial 304-897-9930.

2. Enter your own telephone number and PIN when prompted.

3. Enter the Call Forwarding access code you desire to activate. See other Call Forwarding services for access codes.

4. Configure the call service as for normal Call Forwarding configuration.

To cancel remote activation of Call Forwarding:

1. From any phone, dial 304-897-9930.

2. Enter your own telephone number and PIN when prompted.

3. Press *73, listen for confirmation tone and hang up.