To abide by federal and state regulations and recommendations as much as possible during the COVID-19 pandemic, Hardy Telecommunications offices in Moorefield, Lost River and Wardensville will be closed to customer foot traffic effective Tuesday, March 24. We will still be available to take customer phone calls, and we have numerous payment options available. You can call our offices at 304-897-9911 and 304-530-5000.
- Payments can be mailed to any of our three offices: 2255 Kimseys Run Road, Lost River, WV 26810; 121 South Main St., Moorefield, WV 26836; and 345 East Main St., Suite A, Wardensville, WV 26851.
- We accept payments by phone. Simply call one of our offices at 304-897-9911 or 304-530-5000.
- Customers can pay online by credit card with our E-Care service through our website at hardynet.com.
- Payment drop boxes are located in the parking lots of our three offices for after-hours payments. We are checking the drop boxes on a more frequent basis.
Many other services, including service troubles, can be resolved remotely and don’t require a technician to visit your home – in many cases we can troubleshoot with you and walk you through a solution. For after-hours telephone issues, call 304-897-9913 or 304-530-HELP (4357); for after-hours internet/TV issues, call 1-800-884-0778.
Please be aware that we must protect our employees and customers. We will evaluate the need for in-home service calls on a case-by-case basis, and service issues with possible medical implications might take priority. Residents will be asked certain questions and will be asked to abide by recommended precautions for the safety of themselves and our employees.
We will provide updates in the News section on our website at hardynet.com and on our Hardy Telecommunications Facebook page. Please follow all federal and state recommendations to help stop the spread of COVID-19 and to protect the most vulnerable in our society.