UPDATE: HardyNet Email Issue

UPDATE: At 11:08 p.m., NeoNova posted the following update: “NeoNova and Zimbra engineers have completed the build of the new LDAP authentication server. Waiting on data sync process to complete to begin testing phase. We will provide another update as soon as the server is in production.”

UPDATE: At 9:52 p.m., NeoNova posted the following update: “NeoNova and Zimbra engineers are close to completing the build of the new LDAP authentication servers.  We estimate approximately 60 more minutes before we can test these servers to see if the issues are resolved.” We hope that NeoNova and Zimbra are close to fixing the problem.

HardyNet apologizes for the ongoing email problem we’re experiencing with our provider. HardyNet uses the Zimbra platform through NeoNova to deliver email, and Zimbra has been suffering intermittent service issues throughout the day. As of 8 p.m. the service was completely down. We have been receiving updates from NeoNova, which is working with Zimbra to try to fix the problem, but we do not have a timeframe right now as to when the issue will be fixed. NeoNova’s most recent status update, posted at 8:09 p.m., said: “NeoNova engineers are continuing to troubleshoot the issue with Zimbra’s engineering team. We are attempting to deploy additional LDAP authentication servers in an effort to restore service.” HardyNet has been pressing NeoNova for a resolution, but all we know at this point is that both Zimbra and NeoNova administrators are working on the problem. The service disruption affects solely HardyNet’s email platform; all HardyNet internet services are operating normally. Again, we apologize for the inconvenience and we will continue to monitor the situation and push for a solution.

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